We accept returns within 14 days following the receipt of your delivery.
Please fill in this online form and return it to us via email to: firstname.lastname@example.org with the subject titled ‘RETURN’.
Any items returned must be unworn, unwashed and in a perfect resalable condition with the original packaging.
We cannot accept returns that have been torn, soiled or damaged due to incorrect wash care or use.
If you have any further queries do not hesitate to contact us:
Returns should be processed within 10 working days, this could take longer depending on busy periods. We will endeavour to process refunds as soon as possible.
Once processed it may take up to 10 working days for the funds to appear in your account.
Postage for all returned items must be paid for by the customer.
We recommend using first or second class signed for delivery (if based in the UK) to return your items to us as we cannot accept any responsibility for items lost or damaged in transit.
Please retain proof of postage until you have your refund.
IF RETURNING OR EXCHANGING PLEASE PUT A NOTE INSIDE YOUR PARCEL WITH YOUR ORDER NUMBER!
Any fees which Hannah Amour shall incur by returning items which do not qualify for a refund (please see criteria above) to the sender must be settled prior to any further action being taken. The fees to action this will depend on the location of the customer and will be confirmed by our team prior to any goods being sent. This will either be done by deducting the the return postage fee from any eligible refund money due or an additional payment can be made. Our team will communicate with you via email regarding this.
If your item doesn’t fit… don’t worry! We want you to be happy with your purchase. Return the item to us for an exchange.
Please email us at email@example.com with your order information and the size you would like us to send out.
You will have to cover the cost of returning them to us, but we’ll post the exchanged replacements out to you at no extra charge.
Everything must be returned in a resalable condition with ALL tags as described above.
Exchanges are available for changing only the size of the same style and design of clothing as was originally bought, subject to availability.
The exchange period is 14 days from the day you received the parcel.
Please return the item to us within 30 days of finding the fault.
Please email us prior to returning the item at firstname.lastname@example.org with customer reference number, details of the fault, images and your contact details. A member of our team will then look into the issue.
Postage costs from the initial purchase will not be refunded unless there are proven instances of a severe manufacturing defect or as a result of fault on the part of Hannah Amour.
In the case of a company error or manufacturing, Hannah Amour will reimburse the return shopping costs if it has been authorised. For UK customers we will only cover the cost of an economy shipping service (not exceeding £5). For international customers Hannah Amour will only reimburse the return shipping fee for an economy service up to the value of the initial shipping fee. If the total credit due exceeds the amount initially paid by the customer, a store credit will be issued.
PLEASE NOTE: Do not use faulty items after finding the fault or this may affect your refund.
We reserve the right to refuse refunds should the above mentioned procedures have not been followed.